Terms of service
# Terms of Service
Welcome to **MKHNO**. These Terms of Service govern your use of our website and services. By visiting our website, placing an order, or engaging with us in any way, you agree to these terms. Please read them carefully.
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## 1. General Information
* **MKHNO** specializes in Dupattas, Phulkaris, and other ethnic products.
* All items are handmade/ethnic; slight variations in color, embroidery, or pattern may occur. These are natural and not considered defects.
* We reserve the right to update, change, or replace any part of these Terms at any time. Customers are encouraged to review this page periodically.
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## 2. Eligibility
* By using this site, you confirm that you are at least 18 years old, or that you have parental/guardian consent to shop with us.
* You agree to provide accurate, complete, and current information while placing an order.
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## 3. Orders & Payments
* Orders are accepted through our website and WhatsApp.
* All prices listed are in **INR (Indian Rupees)** and inclusive/exclusive of taxes as mentioned.
* Payments must be completed before an order is processed. We accept UPI, debit/credit cards, net banking, and other methods listed at checkout.
* We reserve the right to cancel or refuse any order for reasons including payment issues, product unavailability, or incorrect pricing.
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## 4. Shipping & Delivery
* Orders are usually processed within **2–4 business days**.
* Estimated delivery time is **5–9 business days**, depending on your location and courier service.
* Tracking details will be shared once your order is dispatched.
* MKHNO is not responsible for delays caused by courier companies, incorrect addresses, or unforeseen circumstances (such as strikes, lockdowns, or natural events).
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## 5. Returns & Exchanges
* Returns/exchanges are accepted within **7 days of delivery**.
* Products must be unused, unwashed, and in original condition with tags intact.
* Customized or discounted products are **not eligible** for return or exchange.
* To request a return/exchange, email us at **[tushtissharmaa@gmail.com](mailto:tushtissharmaa@gmail.com)** or WhatsApp us at **+91 98888 30241** with your order details.
* Refunds will be initiated after product inspection. Refund time may vary depending on your bank/payment provider.
* Shipping fees are **non-refundable**.
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## 6. Product Information & Availability
* While we make every effort to display product colors and details accurately, variations may occur due to screen settings and handmade nature.
* Availability of products is not guaranteed. If an item is out of stock after you place an order, we will contact you for alternatives or issue a refund.
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## 7. Intellectual Property
* All designs, images, product descriptions, logos, and content on **MKHNO** are the property of MKHNO.
* Unauthorized use, reproduction, or copying of any material is prohibited and may result in legal action.
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## 8. Limitation of Liability
* MKHNO shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or services.
- Our maximum liability, under any circumstance, is limited to the amount paid for the purchased product.
## 9. Privacy & Security
* Your personal details (such as name, address, phone, and payment details) are kept confidential and used only for order processing.
* For more details, please see our **Privacy Policy**.
## 10. Governing Law
* These Terms are governed by the laws of **India**.
* Any disputes will be subject to the jurisdiction of courts in **Mumbai, Maharashtra**.
## 11. Contact Us
If you have any questions, concerns, or requests, feel free to reach us at:
📧 Email: **[tushtissharmaa@gmail.com](mailto:tushtissharmaa@gmail.com)**
📱 WhatsApp: **+91 98888 30241**
🏷️ Store Name: **MKHNO**